Frequently Asked Questions (FAQ) for Couponfares
How do I register to become a member of Couponfares?
Registering with www.couponfares.com is free. Click on the 'Register' button on our homepage, fill out the required details, and within three working days, you’ll receive a unique login ID and password from us.
Can I change my user name and password?
Your user name is unique and cannot be changed. However, you can update your password by navigating to 'Account Settings' under the drop-down menu next to your name and selecting the 'Agency Details' tab.
How is Coupon Fares different from other travel portals?
Coupon Fares is a leading B2B travel platform offering travel agents comprehensive tools, competitive pricing, and a vast inventory of flights, hotels, buses, and holiday packages to efficiently serve their customers.
What should I do if I forget my password?
Click on 'Forgot Password?' below the login button on the homepage. Enter your user name and registered email ID, and a password reset link will be emailed to you.
If I need any assistance, what should I do?
Our dedicated travel and technical support team is available to assist you. Call our helpdesk at 0120-4941555 for round-the-clock support.
As a travel agent, can I add my own service fee?
Yes, you can set your service fee for flights and hotels by accessing 'Account Settings' and adjusting preferences under the 'Preferences' tab.
What payment methods can I use to purchase services through Couponfares?
We accept payments via credit cards, net banking, UPI, and bank transfers.
Where on the Coupon Fares portal do I make payments?
To add funds to your account, click on 'Make Payment' in the 'Accounts' drop-down menu. Follow the instructions to complete your transaction quickly and securely.
How safe is my payment information when used on Coupon Fares?
Your transactions are fully secure. All payments on couponfares.com are protected by SSL encryption, ensuring your data remains safe.
Can I hold a booking before confirming it?
Yes, bookings can be held for a limited time based on supplier policies. Ensure you confirm within the specified period, or the reservation will be automatically released.
How do I produce an e-ticket for my customer?
E-tickets can be accessed from the 'Transaction Details' in the portal. From there, you can print or email tickets directly to your customers.
From where can my customer get their boarding pass?
Boarding passes are provided during check-in. Customers must present their e-ticket and a valid form of identification.
How can I cancel a flight booking?
To cancel a flight, go to the 'Transaction Details' screen, select the relevant PNR, and choose the 'Request Change' option to initiate the cancellation.
What is the cancellation policy?
Each airline and service provider has unique cancellation policies. We recommend canceling as early as possible to avoid penalties, ideally no less than two hours before the departure time.
What is the maximum number of seats that can be booked at a time?
You can book up to nine seats per transaction, depending on the airline's policy.
